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Privacy Policy

Effective Date: 1st April 2025

Introduction

Welcome to Visit Mandurah! Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with us in other ways. By using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

We may collect and process the following types of information:

Personal Information

We collect personal data that you provide to use voluntarily, such as when you:

  • Subscribe to our newsletter
  • Fill out a contact form
  • Enter a competition
  • Make a booking for tours, accommodation, or activities

This may include:

  • Name
  • Email address
  • Phone number
  • Postal or residential address
  • Payment details (processed securely and not stored on our servers)

Non-Personal Information

We use cookies and analytics tools to collect non-identifiable data, such as:

  • Pages visited on our website
  • Time spent on each page
  • Browser type and version
  • Device type and operating system
  • IP address and geographical location (approximate)

How We Use Your Information

We use the information we collect to:

  • Improve website functionality, security, and user experience
  • Process bookings and transactions
  • Send relevant updates, promotions, and newsletters (if subscribed)
  • Analyse trends and visitor behaviour to enhance our marketing efforts
  • Respond to enquiries and feedback
  • Conduct surveys or market research

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise your data.

Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to improve website performance and personalise user experiences. You can manage your cookie preferences through your browser settings or via our cookie consent banner. Disabling cookies may affect your website experience.

For more details, please refer to our Cookie Policy.

Sharing of Information

We do not sell or rent your personal information. However, we may share data with:

  • Service Providers – such as website analytics tools, email marketing platforms, and social media advertising services
  • Legal Authorities – if required to comply with legal obligations
  • Third-Party Businesses – such as tour operators and accommodation providers, but only with your consent or as necessary for bookings

Where personal data is shared with third parties outside Australia, we take reasonable steps to ensure they comply with applicable data protection laws.

Third Party Links

Our website may contain links to external websites (e.g., tour operators, accommodation providers). We are not responsible for their privacy practices, so we recommend reviewing their privacy policies before sharing your information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

  • Secure data storage and encryption
  • Access controls for authorised personnel only
  • Secure payment processing via third-party merchant gateways

While we strive to protect your data, no online platform is 100% secure, and we encourage safe browsing practices.

Data Breaches

In the event of an eligible data breach under the Privacy Act, we will take immediate steps to contain the breach and notify affected individuals as soon as possible, in line with legal requirements.

Children’s Privacy

Our website is not intended for use by individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the data promptly.

Your Rights & Choices

Depending on your location, you may have the following rights under applicable data protection laws:

  • Access, update, or correct your personal information
  • Request deletion of your data
  • Restrict processing of your data
  • Object to certain types of data processing
  • Opt out of marketing emails (via the “unsubscribe” link in our emails)
  • Disable cookies through your browser settings

To exercise your rights, please contact us using the details below.

Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted. Continued use of our website constitutes acceptance of any updates.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at: